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AirHelp

Junior Operations Specialist in Customer Support (Chinese)

Job - Full-time job
Post offered
Junior Operations Specialist in Customer Support (Chinese)
Form
Full-time job
Recruitment date
06.05.2024 – 31.07.2024
Location
Kraków
Number of vacancies
1
Telephone number
792616121
Official e-mail address
michal.sabat@airhelp.com
Requirements
  • Fluent communication in English and Chinese (both spoken and written, minimum C1 level).
  • Eagerness to learn about the airline industry and customer service.
  • Satisfaction from helping people and willingness to go the extra mile for them.
  • Enjoyment in following procedures with attention to detail.
  • Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM, night shift 12:00 AM - 8:00 AM.
Responsibilities
  • Assist customers at every stage of our claim-handling process (assess claims, answer queries, and communicate in a timely, friendly manner via email, chat, and social media channels).
  • Utilize your legal knowledge (we provide relevant training) to advise and assist air travelers.
Employment conditions / Company offers
  • Internal training programs and knowledge-sharing events.
  • Personalized progression plan.
  • Access to mindfulness and wellbeing platform (Mindgram).
  • Language classes.
  • Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy.
  • Life insurance.
  • MacBook Air.
  • Unlimited, free use of AirHelp's services.
  • Work from anywhere for 4 weeks a year.
  • Annual travel allowance.
  • Team days.
  • Events and parties.
How to apply
Please apply directly: https://careers.airhelp.com/postings/d9459892-3e6f-4cd0-8a7f-d905374b7fdf?utm_medium=job_board&utm_source=UJ
Sector trade
Tourism and recreation
Additional information
At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2 million passengers in receiving their rightful compensation, and we've protected over 4.9 million travelers through our membership program, AirHelp Plus. With a global team of 400 AirHelpers speaking 18 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating for fair air travel rights through APRA.

Office of Careers Service is not responsible for the content and credibility of published offers.

Published by: Piotr Rapciak

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All offers published on the Jagiellonian University Careers Service website comply with the regulations contained in the Labor Code and do not violate anti-discrimination laws. An exception may be made for offers related to the specifics of the job position, which are associated with appropriate professional requirements set by the employer.