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Wyszukiwarka ofert pracy z możliwością filtrowania jest dostępna tutaj.

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Capita (Polska) sp. z o.o.

Oferowane stanowisko
Junior Application Support Specialist – Your Mobile
Miejsce pracy
Lubicz 23, 31-503 Kraków
Rodzaj oferty
praca
Ilość stanowisk
1
Osoba kontaktowa
talent@capita.com
Telefon
+48 728 435 240
Faks
000
Firmowy adres e-mail
talent@capita.com
Branża
  • IT / Telekomunikacja
Wymagania
  • • Have very good communication skills in English (both spoken and written)
  • • Have confident and polite telephone manner
  • • Have good analytical problem solving skills
  • • Have the ability to prioritise tasks and manage workload
  • • Have ability to empathise with the customer
  • • Are familiar with Microsoft Office applications
  • • Are well organised team player
  • • Have a Customer Service background (would be considered an asset)
Opis zadań
  • • Managing an Enterprise wise mobile phones estate
  • • Providing a responsive, proactive client and customer focused End User Support service
  • • Providing support for internal clients
  • • Undertaking query management and resolution in relation with key areas of responsibility
  • • Producing various client-specific reports in Excel
  • • Managing work volume to the necessary timescales/SLAs
  • • Liaising with Service providers/customer service desks and end users when required
  • • Providing first time call/query management resolution, wherever possible
  • • Uploading data to agreed Capita systems i.e. SAP, and other system tools
  • • Resolving queries and/or having the knowledge of how and who can resolve the query • Have very good communication skills in English (both spoken and written) • Have confident and polite telephone manner • Have good analytical problem solving skills • Have the ability to prioritise tasks and manage workload • Have ability to empathise with the customer • Are familiar with Microsoft Office applications • Are well organised team player • Have a Customer Service background (would be considered an asset) Responsibilities:
Warunki zatrudnienia / Firma oferuje
  • • Fixed-term
Forma składania aplikacji
https://system.erecruiter.pl/FormTemplates/RecruitmentForm.aspx?WebID=31833730e59f451da0168af2a4f22223
Dodatkowe informacje
Capita is a leading business services provider with over 70,000 employees, operating in the UK, Europe, India and South Africa. Capita Polska supports clients across a range of sectors, including education, transport, health, life and pensions, insurance, and other private and public sector organisations. Recognised as most dynamically developing BPO in Poland, awarded by Outsourcing Stars and CEE Awards. What we can offer you: • True work-life balance (8-hour workday with a 30-minute lunch break included) • Great atmosphere • Work place in the city centre at Lubicz 23 – about 2,500 paces from the main square • Diversity - we support a wide variety of industries, customers, projects and geographies - thus, you have many options to choose from • Access to free in-house English classes, with our dedicated English Trainer • Social activities after work – you can find something for yourself • Opportunity to become one of the internal Trainers • A multinational environment, with strong ties to UK business culture • LuxMed medical healthcare • Multisport Plus or Classic and MultiKafeteria benefit systems • Free Fruit Mondays Please make sure your CV contains one of the following clauses: It is noted that the basis for the processing of your personal data in this recruitment process is your voluntary consent. For these reasons we would like to ask you to append the following consent clause to your application documents: • I hereby freely and consciously give my consent to the processing of my personal information by Capita (Polska) Sp. z o.o. with its registered seat at ul. Lubicz 23, 31-503 Kraków, as a data controller for the purpose of recruitment to the position of [insert the name of the position, to which you are applying] for a period of 6 months from the date of sending my CV. I am aware of the possibility to withdrawal my consent at any time and that the withdraw does not affect the legitimacy of the processing that was conducted prior to the withdrawal. Moreover, it is noted that in case of your wish to participate in future recruitment processes, it is compulsory to additionally append the following consent clause to your application documents: • I hereby give my consent to the processing of my personal information by Capita (Polska) Sp. z o.o. with its registered seat at ul. Lubicz 23, 31-503 Kraków, as a data controller for the purpose of future recruitment processes for a period of 12 months from the date of sending my CV. I am aware of the possibility to withdraw my consent at any time and that the withdrawal does not affect the legitimacy of the processing that was conducted prior to the withdrawal Good luck!
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Osoba publikująca: Olga Jando

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